Why can't I log in?
Last updated: 12 August 2026
Not available in EN-US — showing English.
If you cannot enter your etoro investment account, follow these steps:
- Check you have entered your username and password correctly
If you are not sure what your password is, click here.
- Clear cache and cookies
- Try to log in again
Log out of your session or open an incognito window and try to log in again.
- Try using another browser
If you currently use Google Chrome, you can add Microsoft Edge, Mozilla Firefox, or another browser to your taskbar and try to log in again from that new web browser.
- Check your internet connectivity
Make sure you have a stable connection and you are not already connected to another window or platform.
Please open a ticket if you’ve tried these steps and still can’t log in.
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