Why don’t I receive the SMS verification code to log into my account? (2FA)

If you have two-factor authentication (2FA) activated in your etoro account and you don’t receive the code via text message, we advise you to:

• Make sure you’re checking the right phone number - If you no longer have access to the phone number registered in your etoro account, find out how to update it here.
• Make sure your phone is connected to a network - Check that you have a stable connection and you can receive other text messages and phone calls.
• Try via text message again - You may request the code to be sent a total of 5 times.
• Try via phone call - Click the phone call link to receive the code via an automated voice call.
• Try via push notification - Click the push notification link to approve the login on a trusted device. Learn more in this article.

Please open a ticket if you’ve tried these steps and still can’t log in.