How do I change my registered phone number?

If you are logged in:

To change your registered phone number:

1. Go to Account Settings (or enter your etoro account and click Settings ⚙️, in the left-hand menu, then click on Account).
2. Next to your phone number, click ‘Change’.
3. If prompted, type your etoro password and click ‘Continue’.
4. If prompted, enter the verification code sent to your current phone number and click ‘Verify’.
5. Enter the verification code sent to your email address and click ‘Continue’.
6. Type in your new phone number and click ‘Done’.
7. Enter the verification code sent to your new phone number and click ‘Continue’.

If you are not logged in:

If you need to update your phone number, but can’t access your account due to the two-factor authentication (2FA) requirement, select ‘I’ve lost access to this number’ at the bottom of the ‘Verification Required’ window.

You will be redirected to complete a biometric identity check. The process involves:

1. Uploading a photo of your identity document.
2. Taking a selfie.
3. Entering a security code sent to your registered email address.
4. Verifying the new phone number via 2FA.

Please ensure you have the following before you begin the process:

• Proof of identity: preferably the ID you already submitted to etoro.
• Your mobile phone: to take a selfie.
• Access to your registered email address.
• Access to your new phone number.

See the step-by-step process:

This function is not available in all regions and may be temporarily unavailable if you recently updated your personal information.

If you are still having trouble updating your phone number, please contact Customer Service.