How do I report a transaction I do not recognise?
Last updated: 12 August 2026
Some transactions that you do not recognise at first may result from normal account activity.
For example, certain fees or adjustments may be charged from or credited to your USD account balance. These appear as separate items in your account statement.
If you do not recognise a withdrawal or transaction in your USD account, local currency account, or etoro crypto wallet, please secure your account and contact us immediately so we can investigate and assist you.
Open a customer service ticket
When you get in touch, it is helpful to provide:
- the date and amount of the transaction
- a screenshot of the transaction (if possible)
- any additional details that may help us identify the issue
If you don’t recognise a transaction on your etoro Visa debit card, please complete our dispute form, and we will get back to you via email.
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