What information might etoro ask me via phone or email?

To ensure your account is secure and that we are in contact with the rightful account holder, etoro may contact you by phone or email to verify certain details.

These details may include:

• information from the verification documents or contact details you provided
• partial details about the payment methods you have used (never full details that could be misused)
• the email address linked to an e-wallet account you used for etoro deposits or withdrawals (for example, your PayPal email address)
• general account activity details that pose no security risk and help verify responsible use of the account

etoro will only contact you through official channels and will never ask for your password.

In some cases, to help ensure your funds reach you safely, we may also ask for essential details about a payment method before processing a withdrawal.