Why can’t I access the etoro tax report?

If you are expecting your tax report but cannot find it in your account, the following may explain why.

You donotmeet the eligibilityrequirements

To access the etoro tax report, you must:

• be an etoro Club member of Silver tier or higher at the time of requesting the report (Bronze clients residing in the Netherlands, Denmark, Sweden, and Norway are also eligible)
• be a resident of a country for which etoro provides a tax report

If you do not meet both of these criteria, the tax report will not be available to you. See the full list of eligible countries.

You have a corporate account outside the UK

Tax reports for corporate accounts are currently only available to UK-registered corporate accounts. If your corporate account is registered in any other country, you will not be able to access an etoro tax report.

Thereporthasnotbeenreleasedyet

Tax reports are released in advance of each country's filing deadline. The release window varies by country. If your country's report has not yet been released for the current tax year, it will not appear in your account.

Check the estimated release windows by country to see when your report is expected to be released. The actual release date may fall in the following month if processing takes longer than anticipated.

Thereportisstillgenerating

Once the report is available for your country, it may take up to a few business days to generate from the time it appears in your account. During this period, you may see a 'View' button but the report will not yet be ready to download.

You did not hold any positions during the tax year

A tax report is only generated for clients who held at least one position during the relevant tax year. If you did not open any positions during that year, no report will be available for that period.

Your Clubtierhaschanged

If you were below Silver tier at the time the report was requested, you would not have been eligible. Upgrading your Club tier does not retroactively unlock a report for a period when you were not eligible.

You have already generated a tax report for a more recent year

Once you have generated a tax report, you cannot self-generate reports for earlier tax years.

If none of the above apply and you still cannot access your tax report, contact our Customer Service team.