How can I solve a technical issue on etoro?

If you are experiencing any kind of technical issue on either the web version of etoro or the mobile app, the first step towards resolving it is to perform some basic troubleshooting steps.

For the mobile app

1. Download the latest version of the etoro mobile app. To do this, open your mobile app store and search for the etoro app. If there is a more recent version available, you’ll have the option to select ‘Update’.
2. Update the operating system on your device. For a guide on how to do this, select your operating system:

• Android
• Apple iOS

1. Restart the app
2. Restart your device
3. Try a different internet connection (WiFi or 3G/4G)
4. Clear app data/reinstall the app
5. Try using the web version

For the web version

1. Refresh the page
2. Try via incognito/private browsing
3. Try clearing the cache and cookies. If you are unsure how to, find out here.
4. Try a different browser (etoro is optimised for Google Chrome)
5. Try a different internet connection
6. Try using the mobile app

If the above steps don’t help, open a ticket with our Customer Service team.

To save time, include in the ticket:

• A detailed description of the issue with a screenshot or recording if possible
• The date and time of your last attempt
• Which versions of the platform are affected (web or mobile app).