What should I do if I think my account was compromised?

An account can be compromised when someone gains access to your login details or any device you use to log in to etoro. If you suspect unauthorised activity, act quickly to secure your account.

Ifyoubelieveyouraccounthasbeenaccessedby someone else

Contact our Customer Service team immediately. Do not wait. Our team can help secure your account as quickly as possible.

Steps to secure your account

Check your account details

Go to your Settings and confirm that the email address and phone number linked to your account are correct and have not been changed without your knowledge.

Change your password

Use a strong, unique password that you do not use for any other service. A strong password is long and hard to guess.

Activate two-factor authentication (2FA)

2FA adds an extra layer of security by requiring a verification code sent to your mobile device each time you log in. If you do not have 2FA enabled, activate it in your Account Settings.

Activate biometric authentication

Face/Touch ID is an optional method available on the etoro mobile app that uses facial or fingerprint recognition to unlock the app, without needing to re-enter your username, password, or 2FA code each time.

Verifyyour email andphonenumber

Ensuring that your email address and phone number are verified makes your account more secure and harder to compromise.