What should I do if I’ve been a victim of fraud or a scam?

If you believe you’ve been targeted by fraud, whether through a scam impersonating etoro, a phishing attempt, unauthorised activity on your account, or an external investment scam, this guide explains the steps you should take right away.

At etoro, protecting our customers is a top priority. We’re here to help you respond quickly and connect you with the right resources.

Step 1: Secure Your Account Immediately

If you suspect your etoro account has been compromised, take these steps immediately:

1. Change your password and enable Two-Factor Authentication (2FA) in your Account Settings. 2FA requires a code sent to your phone each time you log in, adding an extra layer of protection.
2. Review your recent activity to check for trades, withdrawals, or account changes you didn’t make.
3. Do not click any links in suspicious emails or messages claiming to be from etoro.

Step 2: Report it to etoro

Contact our Customer Service team as soon as possible via either of these channels:

• Open a support ticket
• Live chat for logged-in users

When submitting your report, please include as much of the following as possible:

• A clear timeline of events — when did you first notice something suspicious?
• Screenshots of any suspicious messages, emails, websites, or account activity
• Transaction IDs for any unauthorised trades or withdrawals
• The email address, phone number, or website used by the suspected fraudster
• Any usernames or account names involved

The more detail you provide, the faster our team can investigate and take action on your behalf.

Step 3: Understand What Happened

Fraud can take many forms, including phishing, account impersonation, clone firms posing as etoro, and investment scams. To learn more about common fraud types and how to recognise them, visit:

• Account Security Guide — how to spot phishing, impersonation attempts, and protect your personal data
• Fraud Awareness Page — detailed guidance on specific fraud types targeting online investors

Watch out for “recovery” scams

If you’ve already lost money to a scam, be aware that fraudsters may try to target you a second time.

Step 4: Report to External Authorities

In addition to reporting to etoro, we strongly encourage you to report fraud to the relevant authorities in your region. Reporting helps protect not just you but other potential victims.

United Kingdom

• Action Fraud — the UK's national reporting centre for fraud and cybercrime. You'll receive a crime reference number useful for insurance claims or disputes. Report at actionfraud.police.uk or call 0300 123 2040.
• Financial Conduct Authority (FCA) — regulates UK financial services firms, including etoro. Report clone firms or unauthorised entities, and check the FCA Warning List for flagged firms at fca.org.uk/consumers/report-scam.
• Financial Ombudsman Service — if you're unhappy with how a financial institution handled your fraud complaint, the Ombudsman can investigate independently and issue a binding decision. Free to use. Visit financial-ombudsman.org.uk.

European Union

• CySEC (Cyprus Securities and Exchange Commission) — etoro's EU regulator. Report improper conduct by a regulated firm or unauthorised entities claiming to be Cyprus-regulated at cysec.gov.cy.
• Your national consumer protection agency or financial regulator — most EU member states have dedicated financial supervisory authorities that handle fraud complaints.

Australia

• ASIC (Australian Securities and Investments Commission) — ASIC is Australia’s financial services regulator. Report investment scams and misconduct by financial firms at asic.gov.au.
• Scamwatch — run by the Australian Competition and Consumer Commission (ACCC), Scamwatch collects reports on all types of scams and publishes alerts to warn the public. Report at scamwatch.gov.au.
• ReportCyber — if the fraud involved hacking, phishing, or other cybercrime, report it to the Australian Cyber Security Centre at cyber.gov.au/report.

All Regions

• File a police report with your local law enforcement — even if the scam originated online or from another country, a local police report creates an official record and may be required for insurance or reimbursement claims.
• Keep copies of all evidence and correspondence — save screenshots, emails, transaction records, chat logs, and any reference numbers you receive from authorities. You may need these for investigations, disputes, or reimbursement claims down the line.

Step 5: Protect Yourself Going Forward

Taking a few simple steps can significantly reduce your risk of being targeted.

How do I verify official etoro communications?

Fraudsters often impersonate etoro through fake emails, calls, or messages. Verified etoro representatives will contact you only via your registered email or phone number and will use only official etoro email domains.

They will never ask you to move funds, provide your password or 2FA code, share card details, or communicate via Telegram.

For help spotting impersonation attempts, visit our Fraud Awareness Page.

What else can I do to stay safe?

• Keep 2FA enabled
• Use a strong, unique password and never share it
• Keep your devices secure with up-to-date software and a trusted antivirus
• Visit our Fraud Awareness Page regularly for the latest guidance