What should I do if my account has been blocked?

If your account has been blocked or you are unable to access it, the following information may help you understand why and what to do next.

Commonreasonsanaccountmaybeblocked

etoro is notavailableinyourcountry

etoro is not available in all countries. If etoro is blocked in your country, you will not be able to access your account. Check whether etoro is available in your country.

You have received arestrictionnotice

If your account has been restricted, you will typically receive an email from etoro explaining the reason. Common causes include incomplete or expired verification documents, requests for additional information, security concerns, or a breach of etoro's Terms and Conditions.

Check your inbox for any emails from etoro, or visit the Customer Service Centre to review any open communications. Your Verification Centre will also show if any verification-related action is required on your account.

You previously closedyour account

Closed accounts cannot be reopened. If you would like to resume trading with etoro, you will need to open a new account and complete the verification process.

If none of the above apply to your situation, contact our Customer Service team for further assistance.