Why is my account limited?

Your etoro account may be limited for a number of reasons. Limitations can affect your ability to trade, deposit, withdraw funds, or access certain features.

I can't trade, deposit, or withdraw

Incomplete or expired verification

If your proof of identity or proof of address has not been provided, is invalid, or has expired, your account may be restricted. Visit the Verification Centre in your account settings to check what is required and submit the necessary documents.

Additional information requested

etoro may occasionally request additional information from you, such as proof of income or tax details. If we do not receive a response within the required timeframe, your account may be restricted. Check your email or the Customer Service Centre for any outstanding requests.

Securityconcern on your account

If unusual activity is detected on your account — such as unrecognised login attempts or suspicious transactions — we may restrict deposits, trading, and withdrawals to protect you. If you believe this applies to your account, contact our Customer Service team as soon as possible.

Breach of etoro's Terms and Conditions

Accounts that have violated etoro's policies may have trading, deposits, and withdrawals restricted. Check your inbox for any communications from etoro regarding the limitation.

I can't access certain asset types or features

CFD trading is not available in your country

Regulations in your region may prevent CFD trading. Check whether CFD trading is available in your country.

CFD trading or CopyTrader is blocked as you do not have enough financial knowledge and trading experience

If your responses to the 'Experience and Objectives' questionnaire indicate that CFD trading or CopyTrader™ is not appropriate for you, access to these features may be restricted. Read more.

Other regulatory restrictions

Depending on your country of residence, some asset types may not be available due to local regulatory requirements.

Feature notyetavailabletoyouraccount

Some features are introduced in stages and may only be available to certain clients based on their country, etoro Club tier, or regulated entity. Check the Help Center to confirm whether a feature is available to you.

If your limitation is not covered by the scenarios above, contact etoro Customer Service for assistance.