Why was my proof of address rejected?

Here are a few common reasons why your proof of address may have been rejected by our verification team:

• The document does not contain your full address details.
• The document was issued more than 3 months before we reviewed it.
• The document is not in your name.
• You have already used the same document as proof of identity - separate documents are needed for proof of address and proof of identity.
• The type of document is not accepted as proof of address.

See which documents are accepted and which are not here.

Upload a valid proof of address via your Verification Centre.