Can I opt out of the Confirmation of Payee (CoP) service?
Last updated: 12 August 2026
Yes, under specific circumstances, you can opt out of Confirmation of Payee (CoP) for inbound payments.
However, CoP will still apply to all outbound payments.
Opting out is designed for customers who may face personal risks if their details are disclosed.
Who is eligible to opt out of the Confirmation of Payee (CoP) service?
Opt-out eligibility is considered for vulnerable individuals where personal safety could be at risk, including:
- Customers identifying as transgender whose name may not align with their legal identity.
- Individuals under witness protection.
- Customers in abusive relationships.
- High-profile individuals needing heightened privacy.
How do I request to opt out of the CoP service?
To request an opt-out, you must submit a request to etoro Customer Service, explaining the reasons for your request. Each request will be reviewed based on individual circumstances.
What happens after I submit my opt-out request?
Once your request is submitted, etoro Money UK will review it based on your personal risks. You will be notified of the decision within 30 days. If approved, etoro will inform the CoP service provider to process the opt-out.
Can I appeal if my opt-out request is denied?
Yes, if your opt-out request is denied, you can appeal. A senior member of the customer service team will review your appeal, and a final decision will be communicated to you.
What are the risks of opting out of CoP?
Opting out reduces protection against fraudulent transactions since the CoP service is designed to confirm the payee's identity. etoro Money UK ensures that all customers understand these risks before opting out.
How can I prevent fraudulent opt-outs?
etoro Money UK will carefully assess all opt-out requests to ensure they are legitimate and prevent misuse of the system. If there are any signs of fraudulent intent, the request will be flagged and investigated.
Can I rejoin the Confirmation of Payee (CoP) service after opting out?
Yes, you can opt back into the CoP service at any time by submitting a request to customer service, and it will be processed promptly.
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